Data Protection and Privacy Policy


This is our data protection and privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

1. Who we are

TEAPY Ltd is a company within the Contra Vision Ltd group. Founded in 1985, Contra Vision Ltd is an Intellectual Property company which owns the Intellectual Property relating to a range of inventions, including the TEAPY® tea-making and serving invention.

2. Data Protection and Privacy Policy

The Contra Vision Group of companies is committed to the protection of your personal information in accordance with the principles set out in the EU General Data Protection Regulation (2018) and the United Kingdom of Great Britain and North Ireland’s Data Protection Act 1998.

These principles require that personal data which we hold must be:

  • Processed fairly and lawfully

  • Processed for limited purposes and in an appropriate way

  • Adequate, relevant and not excessive for the purpose

  • Accurate

  • Not kept longer than necessary for the purpose

  • Processed in line with data subjects’; rights

  • Secure

Here are the details that we have to provide as a “data controller”:

Our site address is

Our registered address is:
c/o Contra Vision Ltd
Victoria House
19-21 Ack Lane East
United Kingdom
Tel: +44 (0)161 439 9307



3. What information we may collect

We may collect and process the following data about you:

  • Information you provide to enable fulfilment of sales.

  • Information you put into forms on our site at any time.

  • A record of any correspondence between us.

  • Details of your visits to our site and the resources you use.

  • Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration. This is statistical data about browser usage and patterns and does not identify any individual.

4. Cookies

This website ( is owned and operated by Contra Vision Limited.

Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site and to help deliver adverts correctly.

When someone visits, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

The information below explains the cookies we use, why we use them and when they are set.

Cookies set by Google Analytics:

Google analytics information allows us to see how people are using the site (how many people visit, how long people spend on each page, where people go and other site usage information). Google has access to that information if you are signed into Google as you browse. We can only see ‘aggregated’ results, that is, we can’t identify individual people from their browsing session.

Cookies set by Google Analytics and when they expire:

__utma – 2 years
__utmb – 30 minutes
__utmc – When you quit your browser
__utmz – 6 months

Cookies set by us:

When you browse the web, each page is completely disconnected from the others: each page request is served by the server, which then forgets everything about the request. In some cases, such as when you have 10 pages of search results or when you are logged in, it’s helpful to carry information from page to page. So the server sets a session cookie that lets it remember, amongst other things, what is in your shopping basket or which page of search results you are on. This is called a ‘session’ cookie.

ASP.NET_SessionId – Deleted when you close your browser (or after 20 minutes)

When you acknowledge that you understand that we use cookies by closing the notification at the bottom of each page, or by following the link to this page, we set a cookie so that we don’t show you the notification again.

5. Links to other sites

The website contains links to other websites. Please note that our terms and conditions and our policies will not apply to other websites that you reach via a link from our site. If you transfer to another website, you should read their data protection statement for their policy on the use of personal information.

6. How we use the information that we collect

We use information about you to:

  • Process an order placed by you.

  • Present site content effectively to you.

  • Provide information, products and services that you request.

  • Tell you about other goods and services that might interest you.

7. Where we store your data

Your information is stored securely within the website. If appropriate for marketing purposes, your information may also be stored within a separate secure database.

8. Disclosing your information

We do not disclose your information to any third parties. However, we may have to disclose personal information about you to third parties if we are under a duty to disclose or share personal data in order to comply with any legal obligation.

9. Your rights

You can ask us not to use your data for marketing purposes or you can request that we remove all of your personal information held by us. You can do this by contacting us either by telephone on +44 (0)161 439 9307 or email us at any time to
The General Data Protection Regulation gives you the right to see information we hold about you. There is no cost involved.

10. Changes

If we change our Privacy Policy, we will post the changes on this page and, where appropriate, we may also email you.

11. Contact

Questions, comments and requests regarding this privacy policy should be addressed to

May 2018